Business Support Specialist

Full-time • Remote/Hybrid

Be the go-to support partner for business users by coordinating requests and keeping day-to-day operations on track.

Reach out to our team to apply:

(Please include “Business Support Specialist” in the subject line.)

Role Overview

SL Data Services is seeking a Business Support Specialist to assist with day-to-day service coordination, account-related inquiries, and internal operational support.

This role serves as a point of contact for business users and internal teams, helping ensure that inquiries are routed appropriately, information is communicated clearly, and operational tasks are tracked and supported.

The Business Support Specialist works closely with service, data operations, and administrative teams to support smooth ongoing engagement with SL Data Services.

Key Responsibilities

Responsibilities for this role include:

Responding to business and professional inquiries via email or support channels
Assisting with account-related questions and service coordination
Supporting billing inquiries and internal follow-up tasks
Tracking and documenting service requests and resolutions
Coordinating with internal teams to route and resolve inquiries
Maintaining organized records related to accounts and support interactions
Contributing to internal documentation and support workflows

Qualifications and Experience

The ideal candidate will have:

1–3 years of experience in a business support, operations support, or coordination role, preferably in a professional services or B2B environment
Experience managing inbound inquiries through shared inboxes, ticketing systems, or support queues
Demonstrated ability to communicate clearly and professionally in writing, including responding to account or service-related questions
Experience tracking requests, updating internal records, and following up to ensure issues are addressed
Comfort working with internal tools such as spreadsheets, CRM systems, or task management platforms to stay organized
Ability to manage multiple open requests at once while maintaining accuracy and attention to detail
Familiarity with billing coordination, account updates, or service administration is a plus
Prior exposure to data services, real estate-related work, or information-driven environments is helpful but not required

What It's like to Work at SL Data Services

SL Data Services offers a professional, process-driven work environment focused on clarity, accountability, and collaboration.

Team members work on practical data services used by business and professional organizations. The work is structured, detail-oriented, and grounded in real operational use cases rather than consumer-facing products.

We value thoughtful execution, clear communication, and sustainable workflows.

How to Apply

If you are interested in the Business Support Specialist role at SL Data Services, please contact our team with a brief introduction and relevant background information.

(Please include “Business Support Specialist” in the subject line.)

careers@sldataservices.com